FAQ
Welcome to our FAQ page.
1
Do you offer Dry Cleaning?
Important Update for Our Valued Customers: Our Waterbury location at 5 Park Row, VT, has transitioned away from being a dry cleaning drop-off point. However, Denoia's Dry Cleaning, located at 140 Portland St, Morristown, VT 05661, continues to offer exceptional service. They provide convenient pick-up and delivery options, catering to your home or workplace in the Waterbury area. This service is designed to fit seamlessly into your busy lifestyle, ensuring your laundry needs are met with the same high standards.
For those who prefer face-to-face interactions, Denoia's Dry Cleaning welcomes you at their main plant in Morrisville, Vermont, and their Montpelier, VT facility. Both locations are committed to maintaining the high-quality service you trust. To arrange for personalized pick-up and delivery or for any other inquiries, please contact Denoia's Dry Cleaning at (802) 888-4368. We remain dedicated to ensuring your laundry experience is both convenient and of the highest quality.
2
Do you offer wash, dry, and fold? WDF
Elevate your laundry experience with our premium Wash, Dry, and Fold (WDF) services at our laundromat. Catering to a diverse clientele, including business operations requiring towel cleaning, Airbnb owners needing sheet laundering, and more, we specialize in handling a variety of laundry needs. Our services are not limited to just towels and sheets; we also expertly care for washable rugs, comforters, personal clothing, and more.
For the ultimate convenience, we offer a competitive rate of $1.6 per pound with a minimum charge of $10.00, ensuring value for both small and large laundry loads. Understanding the urgency of your laundry needs, we provide flexible turnaround times, ranging from 1-2 days, and even offer same-day service in specific situations.
To schedule our Wash, Dry, and Fold services or to learn more, please contact us at 802-882-8115. Our dedicated team is ready to assist you with your laundry requirements, ensuring a hassle-free and efficient experience at our laundromat. Whether it's for your business or personal needs, we're here to provide top-quality laundry services tailored to your schedule.
3
What are your hours?
Our doors unlock promptly at 6 AM, welcoming early risers, and securely lock at 9 PM for the night. To ensure a smooth laundry experience and to avoid any inconvenience, we recommend starting your laundry loads no later than 7:30 PM. This timing allows your laundry to be completed efficiently and prevents the possibility of being locked out.
In case you require assistance or find yourself locked out after hours, please don't hesitate to call the manager at 802-882-8115. This number is also prominently displayed on the walls of our store for easy access. If your call isn't immediately answered, please leave a voicemail. We prioritize your convenience and safety, and a staff member will return your call as soon as possible to assist you in regaining access to the store.
Our commitment is to provide a seamless and secure laundry experience for all our customers. Trust our laundromat to cater to your laundry needs with our customer-friendly hours and dedicated support.
4
What if I have a problem with a machine or need assistance?
For optimal customer support and efficient handling of any issues at our laundromat, we encourage you to contact us at 802-882-8115. This number is your direct line to assistance for any queries or reports you may have. If you're unable to reach us immediately, please leave a voicemail. We are committed to addressing your concerns as promptly as possible.
In the event of a machine malfunction, we request that you kindly place a note on the machine indicating it is currently out of order, and inform the manager about the issue. This proactive approach helps us maintain our equipment promptly and ensures a smooth experience for all customers.
For refund requests, please get in touch with the manager directly. We are dedicated to ensuring customer satisfaction and will provide refunds where warranted. Our goal is to offer a hassle-free laundry service where your needs and concerns are addressed efficiently and effectively. Your satisfaction is our priority, and we strive to maintain a high standard of customer care.
Get in Touch
802-882-8115